Who We Are

Every member of the M30 Retail Services team brings extensive experience and a commitment to provide our clients with superior service and results.

Meet our team:


Richard Labbé
President

President

Richard worked at the corporate office of Canada Safeway for over ten years, working in such areas as category management, space management, and corporate retail auditing. Prior to his time at Safeway, Richard worked at MDI in Montreal, an information and technology organization responsible for a number of retail and retail support clients, specifically the Canadian Space management Databank Foundation (currently GS1 Canada Image & Validation). Beginning in 2005, Richard has been responsible for the day to day operations of M30 Retail Services.


Shane Robinson
VP, Shelf + & Technology

Information Technology

IT is a fundamental part of any business; it provides the backbone required to get things done in a timely efficient manner. M30 Retail Services is an innovator in retail services technologies. Our Shelf +, and Emapping products were developed from the ground up to streamline retail operations management. M30 will continue to innovate and bring innovative new technologies online for retailers, and vendors for many years to come.


Jeff George
VP, Finance

Finance

The personnel within the department of Financial Operations offer both employees and customers the opportunity to contact us directly to communicate openly any concerns with direct relations to our department.

We are dedicated to answering any questions or concerns our clients and employees may have. Our clients can expect and will receive timely reports, invoicing and return responses. We are available to offer any guidance to our employees in the area of payroll, benefits, Policy and Procedures along with any general HR inquiries.


Jim Paulson
Director, Reset Services

Reset Services

The Reset Services Team is committed to providing the retailer themselves with an uncompromising level of customer service that exceeds their needs at store level. M30 Retail Services presence right in the heart of the action, with hour by hour reporting, status updates and direct contact M30 Retail Services Managers for follow-ups, all allow the retailer to keep their finger directly on the pulse of their various programs.

Our team is dedicated to helping our clients better understand and achieve success in all areas, and or identify and target areas that need more focused attention, all aimed at helping the retailer maintain the highest standards and remain on top, in a very competitive market.

 


Tiffany Stones
Director, Employee Services

Employee Services

Employee Services is the department that advocates for both the employee and the employer. We handle recruitment, selection, employee files, employee benefits, employee service awards, training, termination, exit interviews, performance management, organizational structure and descriptions, employee agreements, forms and chosen charitable organization. We are available for employees to answer any questions and provide support for whatever is required.


Mike Underwood
Director, Retail Operations

Retail Operations

Our Retail Operations department is responsible for execution of projects, on location, at store level, from coast to coast. Our Area Managers each bring a huge amount of experience in retail to our team, and many have been with our company since its inception over 15 years ago.

Mike Underwood has nearly 20 years of prior experience at retail level, as well as numerous years of technical and IT experience, other management experience, and 13 years with our company.

Our Retail Operations team offers unsurpassed coverage in many banners, and is able to execute any number of varied merchandising tasks quickly, and efficiently.


Jonathon King
Director, Vendor Services

Vendor Services

Our dedicated Vendor Services Team has a combined 65 years of service and a vast array of experience within the retail industry.  Committed to looking after all your retail needs, our team focusses on helping you, our clients, acheive your goals.  Therefore, our success is directly related to YOUR success.

Relying heavily on our four pillars – Honesty and Integrity, Superior Customer Service, Respect, and Innovation, our promise to you is to deliver reliable and trustworthy results.


Tracey Young 
Director, Space Planning

Space Planning

The Space Planning Team is dedicated to meeting the product assortment and space planning needs of our clients. Our team can provide both planogram development and maintenance as well as store layouts.

Pierre Veilleux
Director, Store resets, Quebec

Store Resets, Quebec

This Department is responsible for the execution of projects (Store resets, Loyalty Programs etc.), on location, at store level, in the Province of Quebec. Our highly qualified team brings you many years of experience in retail.

The Quebec Store Reset Department is dedicated to providing the different banners with an uncompromising level of customer service, before and after sale.

Pierre has more than 20 years of experience in the retail industry involving retailers and food manufacturers at both national and international levels.


Adrian Lim
Director, New Services Development

New Services Development

Providing value added services to our clients is one of M30’s key pursuits to grow the company business with a new portfolio of retail marketing services. This is brought about by the recent strategic partnership with OMG Asia. As a result of this, three new business units have been established namely Activation (Demos & Sampling), Continuity and Media. M30 will be launching these marketing solutions with our retail chain partners across Canada to assist CPG brands increase market share, boost sales and ultimately attain profitable growth.



Allison Maria
Director, Sales

Sales

Our sales team works directly with the individual departments within the M30 Group to develop successful and affordable solutions for both retailers and vendors. There is no project too big, too small or too challenging for M30. Drawing upon the extensive industry experience within our organization, the M30 team will bring a personalized solution to each individual client.